Who We Are
This website is operated by ABC Taxis 247 Ltd (Company Number 09953268). Our registered address is 107 New Street, Aylesbury, Buckinghamshire, HP20 2NY, United Kingdom. You can contact us at office@abctaxis247.co.uk or by calling 01296 247365.
What Personal Data We Collect and Why
When you book a taxi or contact us, we collect the following information to provide our service:
- Name — to identify you for your booking
- Phone number — to contact you about your journey
- Email address — to send booking confirmations
- Pick-up and drop-off addresses — to fulfil your journey
- Flight details — for airport transfers, to track arrivals and adjust pick-up times
- Payment information — processed securely through our payment provider; we do not store card details
If you apply to drive for us via our online form, we also collect your driving licence details and vehicle information for assessment purposes.
How We Use Your Data
We use your personal data to:
- Process and fulfil your taxi bookings
- Contact you regarding your journey (pick-up updates, driver details)
- Send booking confirmations and receipts
- Process payments
- Respond to enquiries and support requests
- Assess driver applications
- Comply with our legal and regulatory obligations as a licensed private hire operator
Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract — processing necessary to fulfil your booking
- Legitimate interest — to operate our business and improve our services
- Legal obligation — to comply with licensing requirements set by Buckinghamshire Council
- Consent — where you have opted in to receive communications from us
Cookies
Our website uses cookies to improve your browsing experience. These include:
- Essential cookies — required for the website and booking system to function
- Performance cookies — we use Microsoft Clarity to understand how visitors use our site, helping us improve the user experience. Clarity collects anonymised usage data and does not identify you personally
- Caching cookies — set by LiteSpeed Cache to speed up page loading
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our booking system.
Data Sharing
We do not sell your personal data to third parties. We may share your information with:
- Our drivers — to fulfil your booking (name, phone number, pick-up/drop-off details)
- Payment processors — to process card payments securely
- Regulatory authorities — where required by law or licensing conditions
Data Retention
We retain booking records for a period necessary to comply with our legal and regulatory obligations, typically up to 6 years. Contact enquiries are retained for up to 12 months. You can request deletion of your data at any time by contacting us.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict processing of your data
- Data portability — receive your data in a structured format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at office@abctaxis247.co.uk or call 01296 247365.
Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page. This policy was last updated on 23 September 2026.
