Question 1

Are you really available 24 hours a day?

Accepted Answer

Yes. Our office is staffed 24 hours a day, 7 days a week, 365 days a year. Call 01296 247365 at any hour and you'll speak to a person, not an answerphone.

Question 2

How do I book a taxi?

Accepted Answer

You can book online through our web booker, use our app, call 01296 247365, or message us on WhatsApp. The web booker lets you track your driver in real time.

Question 3

How do I get a price for an airport transfer?

Accepted Answer

Call 01296 247365 or use the web booker for a fixed price before you travel. The price you are quoted is the price you pay.

Question 4

Which airports do you cover?

Accepted Answer

We cover Heathrow, Gatwick, Luton and Stansted, plus Birmingham and London City airports.

Question 5

Do you track flights for airport pick-ups?

Accepted Answer

Yes. If your flight is delayed we adjust the pick-up time, so you are not charged for a delay outside your control.

Question 6

Which areas do you cover?

Accepted Answer

Aylesbury and the surrounding villages, including Haddenham, Wendover, Aston Clinton, Stoke Mandeville, Tring, Bierton and Weston Turville. We also cover long-distance journeys across the UK.

Question 7

Do you take card payments?

Accepted Answer

Yes. We accept card in the vehicle, over the phone, or by a pre-pay link sent by text. Cash and contactless are also accepted.

Question 8

Can I book a taxi in advance?

Accepted Answer

Yes, and we recommend booking ahead for airport transfers and early-morning journeys.

Question 9

Do you offer corporate accounts?

Accepted Answer

Yes. Account customers get a dedicated booking portal, monthly invoicing and journey reporting. Call 01296 247365 to set one up.

Question 10

Are your drivers licensed and checked?

Accepted Answer

Every driver is licensed by Buckinghamshire Council and holds an NVQ Level 2 in Road Passenger Vehicle Driving. Drivers carrying out home-to-school transport also hold an enhanced DBS check.

Question 11

Do you have wheelchair-accessible vehicles?

Accepted Answer

Yes. We run a fleet of wheelchair-accessible vehicles for local journeys, hospital appointments and airport transfers. Let us know when you book on 01296 247365 and we will send a suitable vehicle.

Question 12

Can I book a taxi for someone else?

Accepted Answer

Yes. Book through the web booker and you can follow the whole journey in real time, which is useful when arranging travel for family.

Question 13

How do I become a driver?

Accepted Answer

We are always interested in hearing from licensed drivers. Call 01296 247365 or use the driver application form on our site.

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